We apply a return policy of 30 days. This means that after receiving your item, you have 30 days to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at berfowstore@gmail.com. Please note: returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have questions about returns, you can always contact us at berfowstore@gmail.com.
Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions/items that cannot be returned
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Sale items or gift cards cannot be returned.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day statutory cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact us at berfowstore@gmail.com if more than 15 business days have passed since we approved your return.